Why Formality matters, the effects of formality on employee AI use and trust.

Artificial intelligence is an upcoming technology of high importance to many organisations, and AI is something many employees will encounter in the workplace. Therefore, the rise of this technology calls for academics to conduct research and build on this. This research through a qualitative systematic literature review, using a mix of empirically validated articles and theoretical articles, has therefore researched how employees’ trust and willingness to use AI are influenced by the organisational formality of organisations. This research looked at how this organisational formality was linked to the process of sensemaking from employees and through this uncovered six variables that are of influence, with further findings in the precise ways that these variables influence the employee willingness to use and trust AI. The research examines these variables and ways in close relation to the challenges they solve from the employee perspective and through this discusses all the patterns that were found from the analysis. The research argues that organisations should use these findings in their implementation strategies of AI and that academics should use this framework for further research. The research also gives future research directions and discusses the limitations of the research.