University of Twente Student Theses
Supplier Satisfaction among Dutch Social Care Providers
Boereboom, J.M. (2024) Supplier Satisfaction among Dutch Social Care Providers.
|
PDF
892kB |
| Abstract: | Over the last two decades, the Dutch healthcare system has gone through a transformation. One of the major reformations was introduced by the implementation of the WMO (2015) framework, which meant that a great responsibility for contracting social care services shifted from central government to local municipalities. The main purpose of this newly introduced framework was to better tailor the social care needs of local communities, bringing them closer to home. A discussion arose and much research was done about the implementation strategies and challenges this new framework introduced to the social care market. A lot less study has been done, focusing on the supplier and their satisfaction with this decentralized system. Therefore, this study aimed to identify the factors that influence supplier satisfaction among Dutch social care suppliers through 14 online, one-to-one semi-structured interviews with employees from such organizations. This study has identified numerous factors that influence their satisfaction, giving a specific look at contracting methods and competitive mechanisms. Thus, this study provides a clear overview of the factors of influence on supplier satisfaction among Dutch social care providers, presenting the most valuable insights into different contracting strategies employed by municipalities. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | International Business Administration BSc (50952) |
| Link to this item: | https://purl.utwente.nl/essays/100273 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
Show download statistics for this publication
Show download statistics for this publicationRepository Staff Only: item control page