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Untangling the Effect of Multiple Communication Errors on Trust in Suspect Interviews

Nagel, Michail (2024) Untangling the Effect of Multiple Communication Errors on Trust in Suspect Interviews.

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Abstract:Trust within suspect interviews is important to elicit information. When suspect interviewers make one error, it can affect trust negatively; however, there is little known about the effect of multiple errors on suspect trust. Therefore, the current study assessed the relationship between trust and multiple errors, using Mayer et al.’s (1995) model of trust (ability, benevolence, integrity). This study employed a between-subject design to test the effect of multiple errors on trust. To do so, participants (N = 36) were randomly allocated in three groups: zero-errors, one-errors, five-errors. Participants imagined themselves in a theft-scenario and were shown a first-person video portraying the theft. Afterwards, a mock suspect interview was conducted with corresponding number of errors. Contrary to previous research, one error had no impact on trust or provision of information. Against expectations, trust was not affected by five errors either, there was also no group difference in trust levels. Ability, benevolence, or integrity were not affected by the number of errors as well. The counterintuitive nature of these results suggests reconsideration of errors and their influences on trust. Continued efforts are needed to understand how trust is influenced by errors in suspect interviews, and how errors influence perceptions of trust.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:https://purl.utwente.nl/essays/100431
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