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An Exploratory Analysis of Physiological Arousal and Verbal Behaviours during Conflicts within Mono- and Multicultural Agile Teams and Their Impact on Job Performance

Hamhuis, Judith (2024) An Exploratory Analysis of Physiological Arousal and Verbal Behaviours during Conflicts within Mono- and Multicultural Agile Teams and Their Impact on Job Performance.

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Abstract:Conflicts are an inherent part of Agile team dynamics and can strongly affect performance. Yet, there has been limited exploration of how this relationship functions at the individual level through verbal behaviours and physiological responses. Therefore, the primary objective of this study is to examine the relationship between observed verbal behaviours and within-person physiological arousal during conflict situations in sprint planning and retrospective meetings of mono- and multicultural Agile teams, and their impact on job performance. This exploratory research utilised a mixed-method approach, integrating multimodal, frequency, comparative and episode analyses, and triangulated three types of data: video-coded verbal behaviours, physiological arousal levels captured through skin sensors, and expert performance ratings. The findings reveal two main pathways through which conflicts unfold: escalatory and de-escalatory conflict processes. Cultural diversity and the nature of a meeting influence how these conflicts develop. Individuals involved in the conflict and those not involved experienced similar arousal levels, signalling that the tensions of conflict are felt by all, and that, thus, conflict is pervasive. The findings underscore the importance of effective conflict management for organisations to leverage the positive effects of conflicts and enhance job performance.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies, 70 social sciences in general, 85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/100606
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