University of Twente Student Theses
Observing Emotional Intelligence : An exploratory investigation into its (non)verbal behaviours
Spekle, A.L. (2024) Observing Emotional Intelligence : An exploratory investigation into its (non)verbal behaviours.
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| Abstract: | In recent years, as AI takes over more cognitive tasks, emotional and relational skills have become increasingly important in organisations. Consequently, Emotional Intelligence (EI) is likely to play a crucial role because of its positive impact on job performance. Despite its popularity, EI has faced debate and criticisms regarding its conceptualisations and operationalisations. This exploratory study analyses quantitative, qualitative, and grey literature to identify observable behaviours to advance the measurement of EI through video observation. Through content analysis and thematic analysis, we identified a set of suggested codes comprising verbal and nonverbal behaviours categorised into eight distinct categories. Further findings indicated that a behavioural operationalisation of EI may align better with a comprehensive conceptual framework that distinguishes between self-oriented and other-oriented dimensions of EI. Our results also showed that the self-oriented dimension is primarily cognitive in nature, whereas the other-oriented dimension centres around interpersonal communication. Furthermore, we noted a lack of detailed discussion on nonverbal behaviours, indicating a need for further exploration of their relationship to EI. These suggested codes and behaviours offer valuable guidance for future research endeavours and potentially lay the groundwork for an alternative, more objective assessment of EI. These observable behaviours also provide practical examples that can be incorporated into professional development programs, enhancing managers' and team members' understanding and application of emotionally intelligent behaviour. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/100622 |
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