University of Twente Student Theses
IT Implementation Success in Dutch Municipalities: Gemeente Medemblik : a case study
Limmen, Tim (2024) IT Implementation Success in Dutch Municipalities: Gemeente Medemblik : a case study.
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| Abstract: | Digitalization has become increasingly important in both the private and public sectors. This thesis focuses on the public sector, specifically the municipality of Medemblik, which recently restructured in 2023. It investigates employee motivation for digitalization projects, building on Davis's Technology Acceptance Model (1985). The research question is: How do organizational and implementation variables influence the adoption of digital technology in a Dutch municipality in 2024? This research uses semi-structured interviews, the Multi-Leadership Questionnaire, and documentation; 26 employees were interviewed. Interviews were transcribed and analyzed via the Gioia methodology. Key aspects researched include leadership, project management, training and support, organizational culture, perceived efficiency, and employee involvement. This research suggests that phasing training methods throughout the implementation stages achieves the highest user acceptance. Users find perceived efficiency gain and perceived value as driving factors for system usefulness. Additionally, employee involvement in selection forms a positive attitude but lacks strategies for conflicting management decisions, leading to skepticism. Effective employee involvement is crucial for a positive attitude. Project methodologies are limited, with only long-term planning used. The municipality is advised to form a clear vision and structure for project documentation, methodology, and role division in digital technology projects. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science, 88 social and public administration |
| Programme: | Public Administration MSc (60020) |
| Link to this item: | https://purl.utwente.nl/essays/102200 |
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