University of Twente Student Theses
Playing for Progress : exploring interpersonal communication within manufacturing companies through a serious game experience on diversity and inclusion
Balan, Amalia (2024) Playing for Progress : exploring interpersonal communication within manufacturing companies through a serious game experience on diversity and inclusion.
|
PDF
7MB |
| Abstract: | The current study focuses on interpersonal communication between the players while playing a serious game on the sensitive topic of diversity and inclusion. One of the main objectives is to examine how interpersonal communication occurs between the players while they are exposed to the game experience, in a group setting. Additionally, the study explores the attitudes and beliefs of the players on the same topic, but in an individual setting, after playing the game. A qualitative study was performed with observations and interviews as data collection method. A serious game already designed, called Dive in Twente, was used as stimulus for this research. The results show that interpersonal communication is a subjective process, and the quality of the conversation depends on the knowledge and previous experience of the participants on the topic of diversity and inclusion. Moreover, active listening, self-awareness, and empathy contributed to creating a safe space for players to trust each other and become vulnerable while playing the game. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 05 communication studies |
| Programme: | Communication Studies MSc (60713) |
| Link to this item: | https://purl.utwente.nl/essays/102322 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
Show download statistics for this publication
Show download statistics for this publicationRepository Staff Only: item control page