University of Twente Student Theses
Web-Based Interventions : Using Text Mining to Investigate Intervention- and Person-Related Reasons for Dropout
Renzelberg, Melina (2024) Web-Based Interventions : Using Text Mining to Investigate Intervention- and Person-Related Reasons for Dropout.
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| Abstract: | The COVID-19 pandemic led to an increase in mental health concerns, which caused a discrepancy between needed and available resources. Hence, the development and use of Web-Based Interventions (WBIs) increased to make mental health care more accessible. However, research shows that WBIs are challenged by high dropout rates. To improve WBI efficiency, this research investigates explanations about dropout. It utilises a predefined framework, which divides explanations into person- and intervention-related reasons and compares those to understand the major motivation for dropout. Further, this study uses text mining, a quantitative approach to analyse qualitative data, to achieve detailed results. The sample comprises 80 participants who dropped out from three WBIs during the pandemic, differing in target participants, type of therapist support, and modules. Those participants answered five open questions about their experience with the intervention, created based on research investigating attitudes toward WBIs. The data was analysed with text mining, specifically, with Topic Modelling and Sentiment Analysis. The results show that both person- and intervention-related reasons are related largely to neutral sentiments and are both mentioned equally often. This suggests neither is more important and highlights the importance of addressing both when designing and improving WBIs, rather than focusing on either, and underlines the complexity of dropout from WBIs. In conclusion, this research shows individuals explain their dropout from WBIs in person- and intervention-related themes, and while each person emphasizes each differently, the sample suggests that overall, both factors matter. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 77 psychology |
| Programme: | Psychology MSc (66604) |
| Link to this item: | https://purl.utwente.nl/essays/102368 |
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