Self-Service Business Intelligence at Topicus: An Assessment of Employee-Related Enablers

Topicus is a Dutch software development company that delivers tailored IT solutions within various domains. This research was executed within ParnasSys, a business line that focuses on delivering software to primary schools in The Netherlands. Within ParnasSys, strong attention is paid to data. A few years ago, a separate business intelligence team was created, the team focuses on providing data-based information that can be used to enhance business performance and gain competitive advantage. However, as the BI team struggles to manage the amount of data generated by the new products, a need for an alternative business intelligence approach arises. One possible solution is self-service business intelligence, an approach that empowers regular employees to perform data analytics independently from the data team. This research aims to provide ParnasSys with an understanding of employees’ motivation, as it is a crucial first step for self-service business intelligence adoption. Based on this, the following research question was derived: “How can ParnasSys employee readiness for self-service BI be evaluated and improved?”