University of Twente Student Theses
Interaction Patterns of Police Teams during Escalation and De-escalation.
Oortgijs, L.C. (2024) Interaction Patterns of Police Teams during Escalation and De-escalation.
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| Abstract: | Action teams operate in high-risk, dynamic environments, demanding continuous adaptation to establish effective coordination and meet situational demands. Therefore, we investigated how these teams coordinate by studying team interaction patterns of nine police teams. Moreover, in the context of police, an essential element of successful coordination is effectively communicating with citizens. Consequently, this research also examines external communication (i.e., citizens) by looking at performed de-escalation tactics. This exploratory study analysed police teams’ moment-by-moment interactions by coding video recordings of high-risk virtual reality scenarios. The pattern recognition software “THEME” was used to systematically explore patterns for the escalation and de-escalation phase through T-pattern analysis. Additionally, frequency analyses were performed to investigate team interaction and external communication within the de-escalation phase. Findings revealed teams display different interaction patterns in the escalation and de-escalation phase. However, this difference varies for the studied scenarios, indicating task demands require different ways of interacting. Additionally, the team de-escalating quickest showed more information- transferring interaction, indicating a high anticipation of other team members’ information needs. Also, these teams performed different de-escalation tactics, indicating directive interaction supports quicker de-escalation. Hence, this study makes a meaningful contribution by revealing teams require different forms of coordination, in terms of team interaction and de-escalation tactics, to adapt to different task demands. Findings underscore the potential of specifically examining which team interaction and de-escalation tactics can establish effective coordination and lead to effective handling within action teams. Consequently, this study is meaningful for both science and practice, providing insights into coordination dynamics by looking at interaction. Keywords: action teams, police teams, coordination, team adaptability, interaction patterns, team interaction, external communication, de-escalation tactics, T-pattern analysis |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 70 social sciences in general |
| Programme: | Educational Science and Technology MSc (60023) |
| Link to this item: | https://purl.utwente.nl/essays/102907 |
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