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Design Principles and Implementation Factors for Performance Support Systems in Rare, Frequent, and High-Risk Work Processes : A Scoping Review
Leeuwe, Nienke I. van (2024) Design Principles and Implementation Factors for Performance Support Systems in Rare, Frequent, and High-Risk Work Processes : A Scoping Review.
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| Abstract: | The use of performance support systems in the workplace has increased in recent years. These systems can be used to enhance job performance and facilitate workplace learning. However, a lack of clear strategies or guidelines during the early design phases leaves organisations, including the Ministry of Defence, uncertain about where to begin the design process. This thesis presents a scoping review to identify design principles and implementation factors for designing long-term, technology-based performance support systems. Based on a literature search using Web of Science, Scopus, ERIC, and PsycINFO, 32 studies met the inclusion criteria. The review identifies specific design principles for frequent, rare, and high-risk work processes for low- to high-experienced users. Key principles include user-centred design, balancing support and autonomy, step-by-step instruction, and integration with familiar systems. Additionally, this thesis highlights implementation factors, including training and support familiarise with the system and system maintenance. These findings provide organisations with design principles and implementation factors to enhance job performance and workplace learning through long-term, technology-based performance support systems. |
| Item Type: | Essay (Master) |
| Clients: | TNO, Soesterberg, Netherlands |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 81 education, teaching |
| Programme: | Educational Science and Technology MSc (60023) |
| Link to this item: | https://purl.utwente.nl/essays/103321 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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