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Robot Authority in Human-Robot Interaction : The Role of Contextual Settings in a Conflict Scenario

Eryanti, Binanda Triska (2024) Robot Authority in Human-Robot Interaction : The Role of Contextual Settings in a Conflict Scenario.

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Abstract:The concept of robot authority challenges the traditional authority associated with human traits. It raises safety concerns when people interact with an authoritative robot. Previous research has focused on perceived robot authority and human compliance, largely inspired by the Milgram study, yet the impact of contextual settings remains unexplored. This study addresses this gap by investigating how different contextual settings —public, private and professional— affect perceptions of a robot's authority during conflict scenarios. The robot employs consistent authoritative behaviour across all contexts through commands sentence accompanied by justifications of action. This video-based study is taken from the first person perspective. To measure robot perceived authority and people's compliance, Likert scales and open questions were used in the online questionnaire as subjective measurement. The conflict scenario presented is the goal conflict in which the robot and the human share time and space that will influence the outcome of the goal. The findings indicate that robots exhibit a low degree of authority, which is insufficient to significantly alter human compliance. These results underscore that contextual factors have little effect in influencing perceived robot authority during the conflict scenario.
Item Type:Essay (Master)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:02 science and culture in general
Programme:Interaction Technology MSc (60030)
Link to this item:https://purl.utwente.nl/essays/103732
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