University of Twente Student Theses
Write the unwritten : A qualitative vignette study into the implications of AI use within the first steps of the job application process
Tangermann, I. (2024) Write the unwritten : A qualitative vignette study into the implications of AI use within the first steps of the job application process.
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| Abstract: | Purpose - The increasing use of Artificial Intelligence (AI) has transformed the job application process for both applicants and recruiters. This study contributes to the growing body of knowledge on AI usage in the first phases of the recruitment process by providing insights from both applicants and recruiters using Orlikowski’s sociomaterial perspective. The research question addressed is: What are the implications of the sequential use of AI within the first steps of the recruitment process for the organization and the applicant? Methodology - Through a qualitative experimental vignette study, applicants and recruiters (N=18) were presented with scenarios in video form where AI tools were employed to execute different tasks, from writing a vacancy text to writing a cover letter to resume screening. Findings - Firstly, the findings reveal that although AI enhances efficiency in recruitment, it diminishes the overall experience for both recruiters and applicants by reducing authenticity and perceptions of fairness. Current studies fall short of addressing these early-stage AI implications. Secondly, the findings underline that AI tools lack the necessary nuance for complex decision-making, which highlights the importance of human intervention to ensure fairness. Conclusion - While AI enhances efficiency in the early stages of the job application process, the implications also pose significant challenges concerning authenticity and perceived fairness for both applicants and recruiters. To balance this, maintaining human oversight is essential. As AI continues to evolve, the recruitment process has to evolve as well. This redefines the role of human interaction alongside technological advancements. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/104412 |
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