University of Twente Student Theses
Beyond Industry 4.0 : Social factors in the adoption of Enterprise Application Systems and the role of Continuous Improvement
Farris, Matteo (2024) Beyond Industry 4.0 : Social factors in the adoption of Enterprise Application Systems and the role of Continuous Improvement.
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| Abstract: | This thesis explores the key social factors influencing a successful Enterprise Application System (EAS) adoption in companies using Lean Six Sigma methodologies, particularly in manufacturing firms. While previous research has identified various social factors influencing EAS implementation, this study bridges the gap by examining how these factors can be effectively applied to successfully guide an EAS implementation. This research integrates a three-phased approach encompassing a literature review, expert interviews, and in-depth case studies with four companies that have recently adopted EAS systems. Key social factors such as leadership, communication structures, employee engagement, and process alignment are systematically analyzed within the pre-implementation, implementation, and post-implementation phases of EAS adoption. Moreover, the role of continuous improvement methodologies like Lean Six Sigma is analyzed, focusing on how tools such as Agile and process mapping foster continuous improvement and align with the objectives of Industry 4.0 initiatives. This study introduces a conceptual model that illustrates the dynamic role of social factors throughout the implementation of EAS. The model offers new propositions, emphasizing the necessity of strong leadership and transparent communication to build organizational support, structured employee involvement to foster commitment, and continuous process alignment to enhance EAS integration. These insights provide a contribution to the academic literature and provide a practical framework by clarifying the interplay between social factors and successful EAS implementation within Lean Six Sigma contexts. |
| Item Type: | Essay (Master) |
| Clients: | Symbol |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/104581 |
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