University of Twente Student Theses
Towards Smart Governance : A Framework for Improving Digital and Social Inclusion in Marginalized Communities
Jaya Singh Raja Florence, Arshitha Raj (2024) Towards Smart Governance : A Framework for Improving Digital and Social Inclusion in Marginalized Communities.
|
PDF
3MB |
| Abstract: | The concept of a 'Smart City', is seen as a paradox; despite the term being around for a couple decades, due to its unbounded definition. Oftentimes described as the urban development of a city through means of Information and Communication technologies (ICT) for the overall sustainable improvement of the city and the standard of well-being of its citizens. However, smart cities have been known to be technocratic due to their top-down orientation, and thus looking past the complex problems faced by its citizens. As a result, failing to address the needs of the marginalized groups, namely the disabled, the elderly, and other unrepresented groups. So accordingly, shifting the perspective to a citizen-centric smart city, can be helpful in making it inclusive for its citizens. The main aim is to clearly define the various smart governance strategies that smart cities can utilize to improve inclusion. The methodology uses a qualitative cross-case study approach to examine four smart city and region with different geopolitical contexts. A cross-case analysis was conducted on four specific subjects namely digital inclusion, social inclusion, citizen participation, and governance. The results reveal that the adoption of a collaborative governance framework promotes a citizen-centered smart city with a multi-stakeholder model to encourage citizen participation, community-driven solutions, equitable digital access, and designing inclusive technological services. |
| Item Type: | Essay (Master) |
| Faculty: | EEMCS: Electrical Engineering, Mathematics and Computer Science |
| Programme: | Business Information Technology MSc (60025) |
| Link to this item: | https://purl.utwente.nl/essays/104591 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
Show download statistics for this publication
Show download statistics for this publicationRepository Staff Only: item control page