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Analyzing the Impact of Digital Technologies on Police Legitimacy in Enschede

Mikhalka, Darya (2025) Analyzing the Impact of Digital Technologies on Police Legitimacy in Enschede.

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Abstract:This research examines the influence of NFC smartphones and body cameras on the view police legitimacy in the eyes of students in Enschede. The basis of the research is procedural justice theory, which outlines fairness, openness, and respect in institutions. The paper seeks to understand how the tech can influence the view of police performance and legitimacy, so that citizens have a higher chance of cooperating with the officers. The study uses a survey, distributed to University of Twente students where the main five factors are highlighted: legitimacy: personal experiences, police performance, visibility of technology, media portrayal, and data privacy concerns. The outcome of the research has shown that smartphones and bodycam technologies can significantly increase trust in the police, promoting cooperation with the officers. Almost all factors have had a trend of viewing bodycams as a positive addition to the police force, while media portrayal and data concerns have had limited effects. Overall, findings show that students see these technologies as a good tool for the police force, where transparency and performance of the policing body is improved drastically. This study advances knowledge of the use of technology in law enforcement and emphasizes the significance of a balance between privacy and transparency. The paper outlines visible accountability methods as a way to improve police-community interactions and increase public trust, which also has broader implications for digital policing strategies.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:88 social and public administration
Programme:Public Administration MSc (60020)
Link to this item:https://purl.utwente.nl/essays/104846
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