University of Twente Student Theses
A Serious Game for Healthcare Professionals to Show the Capacity Pooling Effect
Bovenhuis, M.D. (2024) A Serious Game for Healthcare Professionals to Show the Capacity Pooling Effect.
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| Abstract: | Research Motivation The increasing demand for care in combination with the limited capacity in healthcare, places increasing pressure on healthcare. This means that decision-makers in healthcare are forced to increase efficiency. CHOIR (Center for Healthcare Operations Improvement and Research), a research group of the University of Twente, in combination with its spin-off consultancy company Rhythm, which guides healthcare providers in improving their capacity management, aims to help these decision-makers. During their work, it became apparent that there are knowledge gaps among decision-makers. This led to a joint CHOIR-Rhythm professional education program for healthcare professionals. This research aims to facilitate this program with a serious game to educate decision-makers about the effects of capacity pooling in healthcare. Results This thesis results in a serious game for healthcare professionals. The serious game teaches the user the effect of pooling queues on waiting time and teaches the user some useful lessons about capacity management in healthcare. The results of the classroom experiment showed that four of the six lessons were already well understood and based on the feedback the remaining lessons were adjusted and clarified. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 81 education, teaching |
| Programme: | Industrial Engineering and Management BSc (56994) |
| Link to this item: | https://purl.utwente.nl/essays/104920 |
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