University of Twente Student Theses
Navigating digital citizen participation : a comparative study of Leiden and Amstelveen
Duijvekam, F.A. (2025) Navigating digital citizen participation : a comparative study of Leiden and Amstelveen.
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| Abstract: | This study explores the challenges and benefits of implementing digital citizen participation at the municipal level, focusing on two medium-sized Dutch municipalities: Leiden and Amstelveen. Using Actor-Network Theory (ANT) and the Technology Enactment Framework, the research explores how digital tools enhance governance by improving transparency, accessibility, and inclusivity, while also addressing the barriers posed by the digital divide, privacy concerns, and organizational resistance. This study adopts a comparative case study approach, analyzing secondary data from scientific literature, policy documents, and digital participation platforms such as Go Vocal. Findings reveal that Leiden emphasizes centralized, structured consultation processes, while Amstelveen employs decentralized, co-creative methods that empower local communities. Both approaches demonstrate the potential of digital tools to foster civic engagement and trust, though challenges such as sustaining long-term participation and ensuring inclusivity persist. By synthesizing theoretical frameworks and empirical data, the study contributes to the field of digital governance and offers actionable insights for municipalities aiming to implement or refine digital participation strategies. The results highlight the importance of hybrid participation models, tailored strategies, and institutional capacity-building to create more inclusive and effective governance systems. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 88 social and public administration |
| Programme: | Management Society and Technology BSc (56654) |
| Link to this item: | https://purl.utwente.nl/essays/105063 |
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