University of Twente Student Theses
Reducing advising process time for energy storing solutions
Stege, M.H. van der (2025) Reducing advising process time for energy storing solutions.
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| Abstract: | This research is focussed on optimizing the advising process for battery energy storage solutions at Stroom Door Zon B.V., aiming to reduce man-hours while maintaining advice quality. Applying the business process management lifecycle, the study seeks to cut process time by 25%, from 12 to 9 hours. The advising process is identified as a core function, necessitating efficiency improvements without negatively impacting related processes. An as-is process model was developed and analysed based on interviews and observations, revealing key inefficiencies: a heavy reliance on employee expertise and a limited amount of structured information. The proposed to-be process model enhances efficiency through three key improvements: automating documentation collection, implementing a structured information system, and introducing time limits for key interactions. These changes are expected to reduce process time by 37.5% (from 12 to 7.5 hours) while improving scalability and customer value. The research is concluded with recommendations and an implementation plan to complete process optimalization. |
| Item Type: | Essay (Bachelor) |
| Clients: | Stroom Door Zon, Barneveld, The Netherlands |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 58 process technology, 85 business administration, organizational science |
| Programme: | Industrial Engineering and Management BSc (56994) |
| Link to this item: | https://purl.utwente.nl/essays/105110 |
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