University of Twente Student Theses
Transforming descriptive BPMN models into executable : AHP-based expert prioritization for workflow automation
Mooij, M. (2025) Transforming descriptive BPMN models into executable : AHP-based expert prioritization for workflow automation.
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| Abstract: | This thesis addresses the need for greater efficiency and automation in business processes at Oxand and the Municipality of Amsterdam. Current workflows, including the BAP process and proposal process, rely heavily on manual or semi-automated steps, leading to inefficiencies such as delays, lack of insight, resource wastage, and inconsistent performance. The primary objective is to transform business processes modeled at a descriptive BPMN level into fully executable workflows using a BPMS/WfMS. To achieve this, the study focuses on optimizing and automating the BAP and proposal processes while integrating Camunda 7 Run, a BPMS selected for its accessibility and BPMN modeling capabilities. Additionally, it establishes transformation criteria based on stakeholder priorities using the Analytic Hierarchy Process (AHP), which highlights efficacy and user-friendliness as the most important factors. By developing two automated workflows, the thesis demonstrates how BPMN models can be effectively converted into executable formats. The new workflows reduce manual interventions through automation, such as automatic user assignments and form-driven processes, while enhancing usability. The results provide practical solutions for improving workflow consistency and efficiency. Furthermore, the success of these implementations lays the groundwork for broader process automation within the organization, driving long-term operational improvements. |
| Item Type: | Essay (Bachelor) |
| Clients: | Oxand Nederland, Utrecht, Netherlands |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Programme: | Industrial Engineering and Management BSc (56994) |
| Link to this item: | https://purl.utwente.nl/essays/105269 |
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