University of Twente Student Theses
The Role of Communication Practices in Shaping Social Identity and Interdepartmental Collaboration During Organisational Growth
Groote Schaarsberg, A (2025) The Role of Communication Practices in Shaping Social Identity and Interdepartmental Collaboration During Organisational Growth.
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| Abstract: | This study explores the way interdepartmental communication and relational coordination influence employees' social identity and cohesion during periods of organisational growth. Transitions such as the integration of new employees and role redefinition have the potential to challenge existing relationships and disrupt the organisational culture, thereby undermining a sense of belonging and collaboration. This research combines Social Identity Theory (SIT) and Relational Coordination Theory (RCT) to examine how communication characteristics (e.g. frequency, timeliness, accuracy, and problem-solving) interact with relational factors (e.g. shared knowledge, mutual respect, and common goals). Semi-structured interviews with employees from an ICT organisation reveal that both formal and informal communication are key to strengthening social identity and fostering cohesion. The findings demonstrate that when communication practices are aligned with relational factors, employees experience a stronger sense of belonging and a more cohesive organisational culture. Informal communication, particularly social interactions and team building activities is found to be crucial in fostering trust and mutual respect. Conversely, a paucity of effective communication can result in the fragmentation of identities and the attenuation of collaboration. This study emphasises that organisations experiencing growth should prioritise communication strategies that promote relational coordination. By ensuring that communication is clear, timely, and aligned with relational factors, organisations can strengthen interdepartmental ties, reduce fragmentation, and foster a unified organisational identity. The findings provide actionable insights for enhancing collaboration and supporting employees' social identity in evolving organisational contexts. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 05 communication studies |
| Programme: | Communication Science MSc (60713) |
| Link to this item: | https://purl.utwente.nl/essays/105329 |
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