University of Twente Student Theses
Tailoring the User Experience A Qualitative Study of Aesthetic and Practical Customization in an Access Control Prototype
Niersen, Marike G. M. van (2025) Tailoring the User Experience A Qualitative Study of Aesthetic and Practical Customization in an Access Control Prototype.
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| Abstract: | As a company develops a new access control interface for its diverse professional users, their focus has broadened from mostly functional requirements to ensuring a positive user experience. In this context, this research explores the research question: How do aesthetic customization and practical customization influence the user experience of an access control user interface? By comparing and contrasting how users value these two forms of customization, the study clarifies their individual contributions to the user experience. Following preliminary research, qualitative research was conducted using a functional prototype of an access control interface with customization options. These customization options included both aesthetic changes (e.g., font size, background colour) and practical modifications (e.g., quick-filters, widget editing). Eighteen user tests and interviews were conducted where participants explored the prototype, completed scenarios representing frequent tasks and shared their experiences using the think-aloud method. The interviews were transcribed and analysed using a combination of inductive and deductive coding to identify key patterns. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 05 communication studies |
| Programme: | Communication Science MSc (60713) |
| Link to this item: | https://purl.utwente.nl/essays/105336 |
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