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Exploring influences on the average repetition factor in outpatient clinics

Goor, S.L. (2025) Exploring influences on the average repetition factor in outpatient clinics.

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Abstract:This study explores influences towards the average repetition factor in outpatient clinics. The outpatient clinics of the healthcare organisation Franciscus use a so-called repetition factor for capacity planning. The repetition factor is the forecasted number of times a patient must return to the outpatient clinic to treat their illness. The capacities used to provide patients with accessible and quality care are valuable and limited. Exploring which factors affect the average repetition factor in outpatient clinics and how, help develop a more accurate yearly capacity budget, reducing bottlenecks and problems on a tactical and operational level. This study focusses on the MDL (Stomach, Intestine, Liver) outpatient clinic. Literature reviews and interviews are used to explore the area of the core problem and the research methods necessary to solve the core problem. Influence factors in health care are reviewed and possible influential patient- and medical specialist characteristics have been found. The relationships between predictor variables and the average repetition factor are explored using Pearson’s correlation coefficient and multiple linear regression analysis. Relative impacts, causality, and coefficients have been determined, and can be used to improve forecasting models for the capacity planning of the MDL outpatient clinic.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
Link to this item:https://purl.utwente.nl/essays/106252
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