University of Twente Student Theses
Analysis of user needs and preferences regarding mobility hub features, services and amenities
Witte, W.R. de (2025) Analysis of user needs and preferences regarding mobility hub features, services and amenities.
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| Abstract: | In response to rising urban challenges such as congestion, air pollution, space inefficiency and car dependency, mobility hubs have emerged as a promising solution to increase sustainable and inclusive transport. These intermodal stations combine shared mobility services and public transport with supportive amenities and digital infrastructure. This thesis investigates how mobility hubs can be better designed and composed to meet the needs and preferences of both users and non-users of shared mobility, particularly in car-dependent contexts. Using a survey distributed across five cities in North Holland, the research analyses user intentions, preferences, and socio-demographic influences on mobility hub usage. Despite widespread awareness of mobility hubs, actual intention to use shared mobility services remains limited, primarily due to a preference for private vehicles and a perceived mismatch with personal travel needs. However, there is strong interest in other mobility hub amenities, such as seating, parcel lockers, secure bicycle parking, and car parking, which appeal to both users and non-users alike. These findings suggest that mobility hubs offer broader community value beyond facilitating shared mobility. Statistical analysis, including ordinal logistic regression, revealed that individual characteristics (e.g., age, gender, education, digital skills), mobility behaviours and spatial factors significantly influence usage intentions. While design preferences were broadly shared across user types, non-users prioritised comfort and safety, whereas potential shared mobility users emphasised digital integration, particularly unified booking and payment systems. The findings support the view that mobility hubs can play a valuable role in urban mobility transitions, even in areas where shared mobility adoption is low. By aligning physical and digital hub features with the diverse needs of local populations and offering amenities besides only shared mobility, mobility hubs can enhance accessibility, promote multimodal travel and contribute positively to neighbourhood quality of life. |
| Item Type: | Essay (Master) |
| Faculty: | ET: Engineering Technology |
| Subject: | 56 civil engineering |
| Programme: | Civil Engineering and Management MSc (60026) |
| Link to this item: | https://purl.utwente.nl/essays/106320 |
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