University of Twente Student Theses
Capacity Planning at UT’s Post & Logistics Department
Ree, H.Q. van (2025) Capacity Planning at UT’s Post & Logistics Department.
|
PDF
3MB |
| Abstract: | This thesis investigates how the Post & Logistics (P&L) department at the University of Twente can align its future workforce with expected workload reductions. With the workforce set to decline from 5.5 to 2.8 full-time equivalents (FTE) due to retirements, the study examines how service quality can be maintained without excessive work pressure. A discrete event simulation (DES) model, developed in Siemens Plant Simulation, evaluates various scenarios involving changes in workforce size, service level, and process design. Key performance indicators include task utilization, reaction time, and backlog. Results show that at least 3 FTE are required to sustain current service levels under the existing process design. A reduction to 2 FTE is only viable if service reductions are implemented. Recommendations include maintaining a minimum of 3 FTE under current operations or a minimum of 2 FTE with a reduced service level. Limitations include the use of expert estimates for process times and exclusion of non-core tasks from the model. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 58 process technology, 85 business administration, organizational science |
| Programme: | Industrial Engineering and Management BSc (56994) |
| Link to this item: | https://purl.utwente.nl/essays/106359 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
Show download statistics for this publication
Show download statistics for this publicationRepository Staff Only: item control page