University of Twente Student Theses
Monitoring in Dutch youth care: A qualitative study on improvement steps for performance monitoring of youth care providers
Schilderink, J.L.M. (2025) Monitoring in Dutch youth care: A qualitative study on improvement steps for performance monitoring of youth care providers.
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| Full Text Status: | Access to this publication is restricted |
| Embargo date: | 1 June 2026 |
| Abstract: | Since 2015, Dutch municipalities have been responsible for procuring and monitoring youth care. However, due to a lack of guidelines, knowledge, and capacity, the monitoring process varies between regions, resulting in limited insight into provider performance. This research investigates the necessary steps to establish an effective performance monitoring process within Dutch youth care. A qualitative case study was conducted. Through literature review, current monitoring methods, contract types, and bottlenecks were identified. Based on this, thirteen semi-structured interviews were held with professionals (contract managers, policy advisors, and quality managers) from ten procurement regions. These interviews focused on existing practices, challenges, and improvement needs. The findings reveal that regions use tools such as client satisfaction surveys, quarterly reports, performance meetings, and reactive supervision. However, these methods often fail to provide a clear picture of care quality. Key issues include administrative burden, limited data literacy, and the absence of a standardized process, making regional comparisons difficult. The study concludes that effective monitoring requires a more uniform and structured approach. Recommendations include investing in knowledge and capacity, developing a standard monitoring system, incorporating client feedback, using a PDCA cycle, and enhancing interregional cooperation with both quantitative and qualitative data. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 70 social sciences in general |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/106373 |
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