University of Twente Student Theses
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Unlocking Individual Performance : Exploring the Role of Team Communication Platforms in Multi-Team Membership
Prati, S. (2025) Unlocking Individual Performance : Exploring the Role of Team Communication Platforms in Multi-Team Membership.
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| Abstract: | Multiple Team Membership (MTM) is an increasingly common practice that offers benefits such as enhanced knowledge transfer and flexible resource allocation. However, it also introduces challenges, including coordination difficulties, attention fragmentation, and cognitive overload for individuals. Although Team Communication Platforms (TCPs) are often developed to address some of these challenges, their specific impact on individual performance (IP) within MTM contexts remains underexplored. Existing literature usually focuses on specific technologies or team-level dynamics, overlooking the individual-level implications. This thesis aims to bridge this gap by investigating how the utilization of TCPs moderates the relationship between MTM and IP. Drawing on the Job Demands-Resources (JD-R) theory, this study explores how TCPs utilization might mitigate MTM’s demands and enhance its resources. The study employed a quantitative, cross-sectional design, utilizing survey data collected from 219 professionals. The data were analyzed using hierarchical multiple regression to test the hypotheses. We uncovered an unexpected U-shaped relationship between MTM and both IP. This suggests an initial dip in performance with increasing team involvement, likely due to coordination challenges, followed by an improvement at higher MTM levels as individuals develop coping mechanisms and efficiency. Contrary to our initial hypothesis, the moderating role of TCPs utilization in this relationship was not supported, potentially because their demands (e.g., notifications) offset their resource benefits when individuals take part in multiple teams simultaneously. However, TCPs utilization and the utilization of specific features demonstrated a direct positive impact on individual performance, particularly on contextual performance. In practical terms, organizations should anticipate initial dips in performance when individuals participate in multiple teams simultaneously and focus on providing robust support during early MTM experiences. Furthermore, organizations should continue to encourage the use of TCPs for their direct benefits on individual performance. Keywords: Multiple team membership (MTM), Team communication platforms (TCPs), Collaborative technologies, Team communication, Individual performance. |
| Item Type: | Student Thesis (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/106593 |
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