University of Twente Student Theses
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Enhancing Performance Measurement in the Dutch Construction Industry : Integrating the Balanced Scorecard and Business Intelligence & Analytics Systems : A Design-Oriented Case Study for Data-Driven Performance Management
Holtmaat, J.T. (2025) Enhancing Performance Measurement in the Dutch Construction Industry : Integrating the Balanced Scorecard and Business Intelligence & Analytics Systems : A Design-Oriented Case Study for Data-Driven Performance Management.
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| Abstract: | The construction industry lags behind other industries in adopting balanced, long-term performance measurement systems. As a result, the construction industry remains focused on financial, short-term-oriented indicators evaluating strategy execution performances. Furthermore, although the growing importance of data is recognized within the industry, integrating performance measurement systems and Business Intelligence and Analytics (BI&A) systems in literature remains scarce. This research investigates how the Balanced Scorecard can be applied in a mid-sized Dutch construction company, supported by Business Intelligence and Analytics systems, to enhance performance management processes. A case study using a design research approach was conducted, delivering a final design based on a stepwise, transparent, and user-oriented research process. The findings present the outcome of the design research process: a Balanced Scorecard tailored to the company’s strategy. The BI&A architecture improves data availability and accessibility, automating collection, analysis, and reporting processes. Applying the Balanced Scorecard in the construction industry highlights the industry-specific characteristics, tradeoffs, limitations, and advantages. This study contributes to theory by presenting a translation of Balanced Scorecard and BI&A theories into practice in construction performance management processes. Other mid-sized construction companies can replicate the design process, enhancing balanced performance measurement and BI&A adoption in the construction industry. |
| Item Type: | Student Thesis (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/106671 |
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