University of Twente Student Theses
Investigating the Effect of Negotiator Self-Disclosure on the Person in Crisis's Perception of Trust during Simulated Suicide Negotiations and the Role Rapport Plays
Krämer, J. M. (2025) Investigating the Effect of Negotiator Self-Disclosure on the Person in Crisis's Perception of Trust during Simulated Suicide Negotiations and the Role Rapport Plays.
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| Abstract: | This thesis investigated the effect of negotiator self-disclosure on the Person in Crisis's (PiC) perception of trust and what role rapport plays during a simulated suicide situation. A crucial part of crisis negotiations is to build trust and eventually influence the PiC to change their behaviour in order to come to a peaceful solution. While self-disclosure is mentioned as an active listening skill, which form the foundation of crisis negotiations, its effectiveness has not previously been researched. In this quantitative, between-subjects study, 50 participants were randomly assigned to one of two conditions: either no negotiator self-disclosure or moderate negotiator self-disclosure. Contrary to expectations, self-disclosure had no significant effect on perceived trust. Rapport, on the other hand, was found to be a significant positive predictor. Furthermore, no moderating effect of rapport on the relationship between self-disclosure and trust was observed. These results suggest that self-disclosure alone may not be sufficient for establishing trust, while maintaining rapport remains an important factor. These findings contribute to a more nuanced understanding of active listening skills. Future research is encouraged to examine the effects of self-disclosure on rapport instead and to explore additional techniques for establishing trust during crisis negotiations more effectively. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 77 psychology |
| Programme: | Psychology BSc (56604) |
| Link to this item: | https://purl.utwente.nl/essays/106754 |
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