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Effects of machine sharing in hospitals on operational efficiency and service quality : A case study in the region Twente, Netherlands
Schildkamp, Rob (2025) Effects of machine sharing in hospitals on operational efficiency and service quality : A case study in the region Twente, Netherlands.
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| Abstract: | Hospitals increasingly face internal and external pressures that affect their performance as service-providing organizations, which may affect their priorities in decision-making processes. One way to deal with these pressures, is by sharing machinery between departments. There is lack of research on intra-organizational machine sharing within service-providing organizations. This research aims to contribute theoretically by identifying potential impacts of sharing in contrast to owning medical devices on operational efficiency and quality of service. This is done through a case study of a hospital in the region Twente in the Netherlands. Twelve in-depth interviews were done with a multi-disciplinary sample to gather subjective experiences on the processes related to the usage of an ultrasound device. The interview analysis is supported by an analysis of time measurements and financials. This resulted in an overview showing how operational efficiency and quality of service are impacted through sharing and owning a device. This research also aims to contribute to practice by supporting hospital departments who are facing a decision of sharing or owning medical devices. The results can help better understand the relationships between factors inside a hospital, and identify underlying factors that can be changed to improve the operational efficiency and quality of service. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | International Business Administration BSc (50952) |
| Link to this item: | https://purl.utwente.nl/essays/106804 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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