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Reducing Repair Lead Times at NTS Hengelo

Elshenawy, M.A.M.M. (2025) Reducing Repair Lead Times at NTS Hengelo.

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Abstract:This thesis explores how NTS Hengelo can reduce repair lead times to meet Company X’s sustainability KPI: returning 90% of monthly repair value within 51 days. Using 2024 ERP data and stakeholder input, a two-phase approach was applied. Phase 1 identified six recurring bottleneck items, and a step-level analysis revealed that steps 3, 4, and 6 cause 87% of unproductive time. Phase 2 proposed four targeted solutions: improved ERP logging, clearer communication, prioritized repair scheduling, and fixed-cost pricing to reduce delays from excessive administrative steps. These actions aim to streamline processes, ensure on-time delivery, and improve supplier performance. Meeting the KPI not only enhances operational efficiency but also supports NTS Hengelo’s circular economy ambitions and strengthens its position with Company X.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:01 general works, 58 process technology, 85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
Link to this item:https://purl.utwente.nl/essays/107118
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