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Strategic Optimisation of Parcel Locker Placement in Out-of-Home Delivery Networks: A Case Study at DHL eCommerce Benelux

Miedema, M.N.G. (2025) Strategic Optimisation of Parcel Locker Placement in Out-of-Home Delivery Networks: A Case Study at DHL eCommerce Benelux.

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Abstract:Out-of-home delivery (OOHD) is gaining strategic importance in the parcel logistics industry due to its potential for increased efficiency and reduced environmental impact. DHL eCommerce Benelux is expanding its parcel locker network as part of this trend, yet current locker placement decisions rely heavily on intuition rather than data. In this thesis, we develop a data-driven optimisation model to support strategic decisions on the placement and sizing of parcel lockers. We formulate this as a novel variation of the facility location problem, the Last Mile Capacitated Parcel Locker Location Problem (LMCPLLP), and solve it using a Mixed-Integer Linear Programming approach. Our model integrates real-world complexities, such as variable locker types, fallback delivery options, historical pickup behaviour, and region-specific pickup radii. We apply the model to real data from DHL and design experiments across multiple regions to test performance, robustness, scalability and provide managerial insights. Experiments demonstrate cost savings of 18–22%, highlighting the practical value of the optimisation framework. The proposed framework offers DHL a scalable decision-support tool for efficient network expansion and contributes to both theory and practice in the field of parcel logistics.
Item Type:Essay (Master)
Clients:
DHL eCommerce Benelux, Utrecht, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Programme:Industrial Engineering and Management MSc (60029)
Link to this item:https://purl.utwente.nl/essays/107197
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