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Trust and Empathy in AI-Powered Genetic Counseling: Comparing Chatbot and Social Robot Interactions

Ursu, Raluca Ruxandra (2025) Trust and Empathy in AI-Powered Genetic Counseling: Comparing Chatbot and Social Robot Interactions.

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Abstract:Genetic counseling aims to inform patients and their families about potential health risks associated with inherited conditions, often involving emotionally sensitive topics. Conversational agents (CAs), such as AI-powered chatbots and social robots, are increasingly integrated into healthcare communication due to their accessibility and responsiveness. This research investigates differences between perceived trust and empathy in genetic counseling interactions with a chatbot and a humanoid social robot, focusing on conditions related to Hypertrophic Cardiomyopathy (HCM). By engaging participants in simulated counseling sessions with both systems, the research explores how different embodiments of conversational AI influence empathy and trust. User perceptions are evaluated through post-interaction semi-structured interviews, to assess the effectiveness of trust and empathy of each agent.
Item Type:Essay (Bachelor)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science
Programme:Computer Science BSc (56964)
Link to this item:https://purl.utwente.nl/essays/107365
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