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Leading Through Transformation : A study on the interplay of Digital Transformation, Digital Leadership Capabilities and Employee Digital Literacy

Bijker, E.E. (2025) Leading Through Transformation : A study on the interplay of Digital Transformation, Digital Leadership Capabilities and Employee Digital Literacy.

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Abstract:This research explores how digital transformation (DT) enables digital leadership capabilities and how this enhances employee digital literacy in the context of Dutch mental healthcare. Facing critical challenges like workforce shortages and long patient waiting times, healthcare organizations are increasingly relying on DT to improve efficiency and quality of care. However, a successful DT not only depends on technological adoption but also on effective leadership and employee digital literacy levels. Using a qualitative approach with a case study at a Dutch mental healthcare organization with the Gioia method for data analysis, this research uncovers how leadership at strategic, tactical, and operational levels influences the readiness for DT and the digital literacy of employees. Key findings highlight the importance of intuitive technology, shared vision, accessible training, and Digi coaches to support employees. These insights offer a framework for healthcare organizations to guide their DT efforts more effectively, emphasizing on the human aspect of DT.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/107514
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