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Enhancing AI Assistants for Routine Tasks in the Workplace : The Role of Explainable AI in Technical and Human-Centred Way

Koole, R. (2025) Enhancing AI Assistants for Routine Tasks in the Workplace : The Role of Explainable AI in Technical and Human-Centred Way.

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Abstract:In a world where AI is developing rapidly, there is a need for people to understand what the AI is doing. Especially if we use AI in our job and routine tasks, that is why the field of XAI arose. There are various techniques to explain how an AI works both technically and how to present the explanation. This thesis investigated the user needs for an XUI for an AI assistant in the domain of routine tasks. First delving into the technical side of XAI and investigating what guidelines there already are for making an XUI. A survey is made to find key user needs among end users of the application. Together, based on literature and user research, four prototypes are made and evaluated among the end users. This evaluation indicated a preference in a dialogue interaction for the explanation. If users want a local or global explanation, it is based on the own preference of the user. The assessment additionally gave detailed improvement suggestions for a better user experience of the overall interaction with the XUI. Overall, these findings are promising and should be considered in further research for XUI's for routine tasks.
Item Type:Essay (Master)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:50 technical science in general
Programme:Interaction Technology MSc (60030)
Link to this item:https://purl.utwente.nl/essays/107603
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