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Citizen participation in public infrastructure digital common twins
Lier, A. van (2025) Citizen participation in public infrastructure digital common twins.
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| Abstract: | Public infrastructure digital common twins are a new type of organization in the smart city. They are collectively owned by citizens and make use of digital twin technologies to facilitate collective decision-making on smart city issues. For this development to succeed, citizen involvement in these organizations is essential, as they are run and managed by citizens themselves. Therefore, this research considered the adoption challenges faced by citizens participating in and utilizing these digital platforms. The research conducted eight exploratory interviews with citizens, using the identified challenges to find solutions. These solutions were found through interviews with eight experts from public infrastructure digital common twins. Based on the results, a conceptual model was created. This model includes organizational capabilities, citizen contributory participation, citizen utilization of the platform, social and inclusive impact, and data management. The research used the Unified Theory of Acceptance and Use of Technology (UTAUT), combined with the resource-based view and its dynamic capabilities lens as theoretical frameworks, contributing to both. Further contributions are made to the literature on digital commons and digital twins. The research also presents practical recommendations for practitioners and considers future research directions. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/107608 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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