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From Digital Twin to HCI: Human-Computer Interaction on the Shop Floor for the Reaction to Deviations
Pütz, Caroline (2025) From Digital Twin to HCI: Human-Computer Interaction on the Shop Floor for the Reaction to Deviations.
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| Full Text Status: | Access to this publication is restricted |
| Abstract: | In highly automated production environments, production workers face the challenge of detecting and responding to deviations quickly. In this work, conducted at a manufacturing company, a user-centered design approach was applied to develop and prototype a concept aimed at improving Human-Computer Interaction (HCI) on the shop floor for the reaction to deviations. While the initial focus was on utilizing a Digital Twin of the production to achieve this support, the research scope expanded after it became clear that the practical advantages of Digital Twins for the reaction to deviations are currently limited. With a broader scope, the objective was to identify how existing or new technologies can be integrated and should be designed to support the full reaction process of detection, resolution and escalation. For that, Contextual Inquiries were conducted with operators and line supervisors. Additionally, expert focus groups provided insights on processes and responsibilities. With the insights, ideas for future reaction flows were derived and evaluated from a user, technical, and economic perspective. The resulting prototypes were tested with both operators and line supervisors. The findings indicate that deviation alerts must be clearly visible, concise, and may include reliable action recommendations. Enabling the forwarding and creation of alerts to supervisors and therefore improving communication appears promising if feedback mechanisms are implemented. For line supervisors, a mobile solution with the option to create tickets for maintenance can be a potential support. To further support workers in the production, future research should explore additional reaction indicators and the application of Digital Twins in scenarios requiring broader overviews, such as shift changes. |
| Item Type: | Essay (Master) |
| Clients: | Robert Bosch España Fábrica Madrid S.A., Madrid, Spain |
| Faculty: | EEMCS: Electrical Engineering, Mathematics and Computer Science |
| Subject: | 01 general works, 50 technical science in general |
| Programme: | Interaction Technology MSc (60030) |
| Link to this item: | https://purl.utwente.nl/essays/107697 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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