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Developing a unified and scalable transport management process for a multi-site machinery producer
Donkervoort, C.J.B. (2025) Developing a unified and scalable transport management process for a multi-site machinery producer.
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| Abstract: | A high-end steel machinery producer is expanding internationally with new facilities in the USA and Germany. However, its current transport management process is unstructured, manual, and not scalable, requiring disproportionate staffing as operations grow. This research addresses the core issue: the transport process cannot support international expansion without a significant rise in coordination workload. The study aims to reduce staffing needs from 1.6 to 0.5 full-time employees (FTEs) per site by designing a scalable transport process. Using interviews, process modeling, literature on business process redesign, and KPI analysis, three key solutions are proposed: (1) implementing a Transport Management System (TMS) for automation and visibility, (2) automating documentation and valuation tasks to reduce workload and errors, and (3) standardizing the transport coordination role across all sites. Evaluation shows the new process reduces staffing needs to 0.67 FTEs per site, enhances efficiency, and minimizes dependency on specific employees. The redesign supports international scalability while maintaining service levels and operational control. Academically, the study contributes a structured approach to process scalability in logistics. Overall, the proposed process enables sustainable global growth with lean coordination. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 50 technical science in general, 55 traffic technology, transport technology, 85 business administration, organizational science |
| Programme: | Industrial Engineering and Management BSc (56994) |
| Link to this item: | https://purl.utwente.nl/essays/107978 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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