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In response to your inquiry : Automatic E-mail Answer Suggestion in a Dutch Contact Centre

Boedeltje, Michel Ronald (2005) In response to your inquiry : Automatic E-mail Answer Suggestion in a Dutch Contact Centre.

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Abstract:The focus of this study is on the improvement of relevant answer suggestions. We try to tackle the answer suggestion problem by transforming the incoming e-mail (the raw question) into a normalized question (uniform way of writing, removal of non-information words, etc.).
Item Type:Essay (Master)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science, 05 communication studies
Programme:Human Media Interaction MSc (60030)
Link to this item:http://purl.utwente.nl/essays/50867
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