University of Twente Student Theses


The reduction of life cycle costs by the application of service level agreements

Lenters, Y. (2008) The reduction of life cycle costs by the application of service level agreements.

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Abstract:This research has been developed in a cooperation between the universities of Twente and Dortmund. The cooperation has lead to the determination of two research themes: service level agreements and life cycle costs. An SLA is an agreement between a service provider and customer, which explains what the customer requires and what the provider guarantees to deliver. Characteristic for an SLA is that the service delivery process is formulated with performance objectives, which are preferably objectively measurable. Life cycle costs are the total cost commitment to a property. This cost commitment consists of the summation of all estimated cash flows, including: conceptual planning, design, construction, operation, maintenance and dismantling of the building. The main research question is: what can service level agreements contribute to the reduction of life cycle costs of a property?
Item Type:Essay (Master)
Faculty:ET: Engineering Technology
Subject:56 civil engineering
Programme:Civil Engineering and Management MSc (60026)
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