University of Twente Student Theses

Successful implementing condition specific indicators in Dutch hospitals An explorative research to define the critical factors for the successful implementation of the registration and use of condition specific performance indicators

Berg, Ellen van den (2007) Successful implementing condition specific indicators in Dutch hospitals An explorative research to define the critical factors for the successful implementation of the registration and use of condition specific performance indicators.

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Abstract:	Over the past few years, quality of health care has been a frequently discussed theme. In order to improve the quality of care it is important to establish what the current quality status is. To monitor and/or to measure quality, performance indicators can be used. Recently the associations of hospitals, medical specialists, nurses, patients and insurers and the Dutch Health Care Inspectorate signed an agreement of cooperation on the development of 80 sets of condition specific indicators over the next five years. The goal is to develop indicators which can be used for consumer choice information, contracting by insurers, and quality improvement by medical professionals and hospitals. In the past two years ten sets of indicators have been developed by the Dutch Institute for Healthcare Improvement (CBO) and the Order of Medical Specialists (OMS). Until now little attention is given to the implementation process of these indicators. The critical factors for establishing the registration and the use of performance indicators within Dutch hospitals are not clear. The main goal of this research is to write an advise on the implementation and diffusion of registering and using condition specific performance indicators. The main question that will be used to support this goal is: ‘What are the critical factors for a successful implementation of the registration and the use of condition specific performance indicators within Dutch hospitals?’
Item Type:	Essay (Master)
Clients:	Q-consult
Faculty:	BMS: Behavioural, Management and Social Sciences
Subject:	85 business administration, organizational science
Programme:	Industrial Engineering and Management MSc (60029)
Link to this item:	https://purl.utwente.nl/essays/58055
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