Identify and make improvements on cost and efficiency in the service department of Thyssen Elevator Guangzhou

This research is about the cost and efficiency of the service department of Thyssen Krupp Elevator Guangzhou. ThyssenKrupp Elevator is the third-largest elevator company in the world and is present in more than 60 countries at over 800 locations. The Guangzhou branch serves the southern provinces of China. There are several other branches but the Guangzhou office is head office. It also controls a factory and is responsible for all the other southern branches and needs to report to the headquarters in Shanghai. Recently the performance of the service department was not at the level that it should be. Competitors come from all directions; of course there are the traditional elevator manufacturers who can service Thyssen Krupp elevators as well, but also so-called “third party service companies” that can service many types of elevators for competitive prices. How can the service department improve its efficiency, while maintaining the same quality level?