University of Twente Student Theses
Design and evaluation of a community of practice to support IT implementation/migration processes : a case study about the design of a CoP within the Suite4Basisgegevens migration
Oosting, W.M.H. (2009) Design and evaluation of a community of practice to support IT implementation/migration processes : a case study about the design of a CoP within the Suite4Basisgegevens migration.
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| Abstract: | Centric IT Solutions is currently in the middle of a migration of its tax software for local governments. In order to support this migration it was opted to implement a Community of Practice to facilitate the knowledge management. Communities of Practice (CoPs) are groups of people who come together to share and to learn from one another. In this thesis a design is proposed for Centric to implement a Community of Practice based on the formulated C5PE framework. This framework is based around the fundamental building elements which need to be supported to facilitate knowledge sharing: Content, Conversation, Connections, Context, Control, Purpose and Environment. Central to our design is the implementation process of Centric's software. This is the common denominator that links the members. This has lead to what we coin a Process Enhancing Community of Practice. In order to recruit members for the community we recommend using an invitation model. The recommended design of the invitation model uses the hierarchy of responsibility to guarantee the coverage of the whole process. In order to provide context to each implementation process step several features will need to be implemented. The most important features of the design are: - Focus on establishing connections between members - Process-centred - Tree-like growing pattern - Invitation model with hierarchy of responsibility to enrol members - Easy editing The resulting design focuses on establishing connections and capturing the knowledge in a structured way. Another important aspect is the ease of use to share and view already available knowledge. Furthermore, the architecture is set up in a way that it is easily extended with new features to fulfill the needs of the CoP in future development stages. |
| Item Type: | Essay (Master) |
| Clients: | Centric IT Solutions, Woerden |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 54 computer science |
| Programme: | Business Information Technology MSc (60025) |
| Link to this item: | https://purl.utwente.nl/essays/58527 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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