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ISO 9000: Motivations and Difficulties do they relate? : relating the motivations of an SME to apply for ISO 9000 certification to the challenges encountered during the implementation process

Jansen, J. (2008) ISO 9000: Motivations and Difficulties do they relate? : relating the motivations of an SME to apply for ISO 9000 certification to the challenges encountered during the implementation process.

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Abstract:This research paper will discuss the motivations of Small or Medium Size enterprises (SMEs) to pursue ISO 9001:2000 certification, the difficulties these organisations encounter during the implementation of an ISO 9001:2000 system and the conditions influencing the implementation environment. The theory formulated here within is the result of a thorough literature study complemented with personal insights and direct observations in an empirical setting. Based on the literature study, presented in chapters 1, 2 and 3, a model was formulated in chapter four. This model separates organisations based on their motivation to implement ISO 9001:2000 and highlights the most likely difficulties and conditions these organisations will face. In chapter five a case study at Anonymous Entity, the company, is presented, which is used to test the validity of the model in an empirical setting and allowed for further refinement of the theory.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration BSc (56834)
Link to this item:http://purl.utwente.nl/essays/58646
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