University of Twente Student Theses


Systematic review : models as instruments to optimize hospital processes

Cornelissen, F. (2008) Systematic review : models as instruments to optimize hospital processes.

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Abstract:Hospitals’ identity as a health community slowly transposes to the identity of an enterprise. Hospitals get bigger, apply higher relative amounts of non-medical employees, get more critical customers and operate in an increasingly competitive climate. The traditional conflicting pressures of maximizing the quality of patient care versus ensuring organizational survival have become especially acute due to recent economic pressures. (Williams et al. 2005). This new situation for hospitals requires an increased professionalism of hospital management to be able to make the right decisions. To support the hospital management in making the right decisions, managerial models can be used. A model can help to understand the behavior of a system without actually changing the system. The primary objective of this research was to search for literature concerning models for the design and control of processes concerning patient flows within departments in a hospital.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
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