Unfinished sympathy: inducements and expectations of client companies towards the temp agency workers they are using

Brumm, Stephanie (2009) Unfinished sympathy: inducements and expectations of client companies towards the temp agency workers they are using.

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Abstract:This thesis tries to explore the inducements a client organization offers and the expectations this organization holds towards their used temp agency workers. Inducements and expectations combined are defining parts of the theory of Tsui et al. (1997) en Tsui & Wu (2005. The conclusion, which follows from the ‘employee-organization relationship’ theory, is that client organizations either have a quasi-spot contract or an underinvestment approach towards the temp agency workers they are using. According to Tsui & Wu (2005) the other approaches, mutual investment and overinvestment, are not used with respect to temp agency workers. Those claims are being under investigation in this thesis with the help of semi-structured interviews and a short questionnaire. Five different German companies took part in this study and provided the possibility to conduct 9 interviews with human resource managers and supervisors. The analysis of the interviews and the questionnaire led to the conclusion that most client companies indeed do use the quasi-spot contract or the underinvestment approach towards their temp agency workers. But contradicting information was found in one company where the mutual investment and the overinvestment approach were used. The conclusions for the theory of Tsui et al. (1997) are twofold: On one hand the proposed approaches were found. On the other hand it seems fair to conclude that not every client company treats their temp agency workers in the same way.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/59349
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