Unfinished sympathy : inducements and expectations of client organizations regarding agency work

Lehmann, S. (2010) Unfinished sympathy : inducements and expectations of client organizations regarding agency work.

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Abstract:This thesis aims to investigate the client organizations perspective regarding agency work in terms of offered inducements and expected agency worker contributions. By using the employee-organization relationship framework as proposed by Tsui, Pearce, Porter and Tripoli (1997), the assumption by Tsui and Wu (2005), that agency workers are either approached under the quasi-spot contract or the underinvestment approach and not under the mutual investment and overinvestment approach, is empirically investigated. By conducting semi-structured interviews and a questionnaire information is obtained by a sample of 8 direct supervisors and managers in three client organizations. The results of the performed analysis leads to a twofold conclusion: client organizations in this sample indeed handle the quasi-spot contract or the underinvestment approach for their agency workers. But the interviews also show that client organizations do not simply replace the traditional, commitment and loyalty based employment relationship with a purely economic exchange relationship. Instead, tenure and vocational qualification clearly affects the offered investments in and the expectations about agency workers. Agency workers are therefore not perceived and treated as a homogenous group.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/59468
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