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Developing a psychological model of users' experience of public-service websites

Mogulkoc, E. (2008) Developing a psychological model of users' experience of public-service websites.

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Abstract:This research aims to study the influence of individual-difference variables (need for cognition as a trait, self-efficacy as a trait, self-efficacy as a state and intrinsic motivation) on user experience and technology acceptance, moderated by artefact and task characteristics. User experience outcomes include mental effort, perceptions of aesthetics (classic aesthetics and expressive aesthetics), enjoyment and disorientation. In addition, technology acceptance variables such as perceived usefulness, perceived ease of use and intention to use are other important outcome measures in this study. The current research addresses the following research question: What is the effect of individual-difference variables on user experience outcomes of the use of public-sector Web sites and how is the effect moderated by artefact characteristics and task characteristics?
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies MSc (60713)
Link to this item:https://purl.utwente.nl/essays/59502
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