Touch screen acceptance among patients and employees of the clinic Rheumatology and Clinical Immunology

Klamer, T. (2009) Touch screen acceptance among patients and employees of the clinic Rheumatology and Clinical Immunology.

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Abstract:At the clinic Rheumatology and Clinical Immunology of the MST Enschede, information about the out patients, e.g. the quality of life of the patient, is collected in advance of the consultation. The data is collected via touch screen technology. The rheumatology clinic liked to know what attitudes of patients and employees regarding the touch screens are. The goal of this study was to gain more insight in the process of acceptance of the touch screens used by patients and employees of the rheumatology outpatient clinic of the ‘Medisch Spectrum Twente’. A literature study was conducted to find models and theories concerning the process of acceptance. Used models to explain the results of this study were: (1) the domestication theory, (2) the theory of planned behaviour, (3) the theory of reasoned action, (4) the technology acceptance model and (5) the extended Triandis Model. Two studies were conducted: one study among patients via the focus group method (n=9), studying patient acceptance of the touch screens; one study among employees of the rheumatology outpatient clinic (n=7) studying patient and employee acceptance of the touch screens via the semi-structured interview method. Research questions that were answered were: (1) What are the attitudes of patients toward the touch screens, (2) what were experiences of employees with patients’ attitudes toward the touch screens? and (3) what are the attitudes of employees toward the touch screens
Item Type:Essay (Master)
Clients:
Medisch Spectrum Twente
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies MSc (60713)
Link to this item:http://purl.utwente.nl/essays/59560
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