University of Twente Student Theses


Enhanced ICoNos maturity model

Bukhsh, Faiza Allah (2010) Enhanced ICoNos maturity model.

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Abstract:Organization’s concerns as controlling costs, improving quality, increasing effectiveness, and managing risk have become increasingly important. Business-IT alignment (B-ITa) is a known solution for such concerns. Maturity Models (MM) came into being for considering improvement actions in B-ITa. MM describe the evolution of an entity over time. We can find considerable literature on MM for B-ITa in single organizations. However, to the best of our knowledge at the time of writing this thesis, IT-Enabled Collaborative Network organizations (ICoNOs) MM is the one that specifically addresses the processes needed for achieving B-ITa in networked organizations. The ICoNOs MM provides improvement routes in four domains for achieving B-ITa in CNOs. These basic domains are Process Architecture, Information System Architecture, Partnering Structure and Coordination. The author of ICoNOs MM evaluated the ICoNOs MM design elements in six case studies (with the help of documentation and interviews with professionals) in specific regions (in Europe and Nord-America). Specific-region-based evaluation of ICoNOs MM motivated us to evaluate it in a setting in a different region that has not been previously studied. We have evaluated the presence/absence of ICoNOs MM domains and processes in an Asian CNO. We have selected the National Database and Registration Authority (NADRA) of Pakistan as our case study. Results not only validate the existence of the four domains of ICoNOs MM but also compel to introduce a new domain named as “Cost Management”. Introduction of this new domain is the reason for the title “Enhanced ICoNOs MM”. While preparing for the interview-based evaluation of ICoNOs MM in an Asian case study, we faced a great deal of difficulty in arranging the appointments with professionals. This difficulty provides the basis for reflection on how difficult it could be to carry out an interview-based maturity assessment and also for thinking of evaluating B-ITa in an alternative – and independent, way i.e. without interviewing professionals. The idea of an independent evaluation motivated us to collect B-ITa information from publically available information e.g. downloadable documentation or websites. For evaluating B-ITa in ICoNOs MM it is necessary to interpret and understand publically available information (website & documentation) correctly. We have developed interpretation rules in order to avoid the misinterpretation of information available on website. For the development of interpretation rules, we got the inspiration and insight from the field of web analytics as well as from the ICoNOs MM B-ITa assessment procedure. Finally we came up with interpretation rules for evaluating B-ITa in the Enhanced ICoNOs MM context. Facebook and Amazon are selected as case study for evaluating the interpretation rules. After carefully analyzing the case studies of Facebook and Amazon we come to know that these rules are strong enough to get basic understanding of the maturity of B-ITa in a CNO by using the Enhanced ICoNOs MM model. However, for higher level processes, website-based evaluation by using rules seems to be inefficient in providing conclusive results for B-ITa maturity. So as an overall conclusion we can say that these rules can provide the preliminary knowledge needed for conducting efficient and comprehensive interviews for B-ITa maturity evaluation by means of ICoNOs MM/Enhanced ICoNOs MM
Item Type:Essay (Master)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science
Programme:Computer Science MSc (60300)
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